Terms & Conditions

Mailing

Should you not wish to receive any mailings from us then send an e-mail clearly stating the e-mail address to which you do not wish to receive mailings.


Credit Card Security

Our secure online shop will accept most major credit/debit cards. All credit/debit card numbers are encrypted. They are only decrypted as we process your order. Your card details are never stored anywhere within our site.


Ordering

By submission of the order the customer accepts these terms and conditions and authorises Alison's Florist to collect payment for items ordered.Alison's Florist cannot be held responsible for incorrect information supplied by the customer. Once the order has been delivered to the given address it is no longer the responsibility of Alison's Florist


Complaints

We endeavour to respond and resolve all complaints within seven working days. Complaints can only be dealt with when received in writing. If your item arrives and it is not to your satisfaction, you must notify us within 3 days of the chosen delivery date. Please retain the goods until advised by our staff, as you will be requested to return them.


Cancellation

If you wish to cancel your order you can do so by telephone anytime up to 48 hours before the delivery date By virtue of the Distance Selling Regulations, once the goods have been dispatched we are exempt from giving cancellation rights for the perishable goods only.


Substitution

Due to seasonal and local availability of flowers we cannot guarantee that the content of your delivery will always match identically to that which is shown on this site. In the interests of providing you with the best possible floral delivery we may substitute one or more items. If there are particular flowers or colours that you would prefer to be included or even excluded, then we will do our utmost to meet your request. Please use the message box in the shopping basket.


Delivery

We will deliver on the same day for orders received by 12.00pm UK time (within the United Kingdom), Or on the day you request - Monday to Saturday. Orders for delivery outside of the UK may take a little longer - but we will give your order the highest priority.


Deliveries on Sundays and Bank Holidays are not usually possible.


Value Added Tax

All prices shown include VAT at 20.0%


Please treat your email order confirmation as a receipt